FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
FREQUENTLY ASKED QUESTIONS (FAQ)
1. What is the difference between the Swallow Maker and the Eco
While Both the Fully aautomated Swallow Maker and the Swallow Maker Eco are designed to cook and pound both raw and powdered swallow foods, they differ in automation and design.
The Swallow Maker S Mortar is a fully automated machine with a nonstick pot. It takes care of the entire process from cooking to pounding, giving you a completely hands-free and convenient experience.
The Swallow Maker Eco, on the other hand, is a semi-automated version that comes with a durable stainless-steel pot. It also cooks and pounds swallow foods but allows for more user control. It delivers faster results, completing food preparation in about ten minutes, and includes a rapid mixing function that lets you combine other ingredients such as vegetables and meat.
Compared to other similar products on the market, the Syinix Swallow Maker series stands out for its unique technology that combines cooking and pounding in one appliance, offering both efficiency and exceptional convenience for modern households.
2. What meals can the Swallow Maker prepare?
The Swallow Maker can prepare staple swallow Meals whether its raw or powdered like fufu, konkonte, Akple, banku and many more. It is built to produce a refined texture and taste similar to the home cooked swallow meals we all enjoy.
3. How do I clean the Swallow Maker?
Cleaning the Swallow Maker is just as effortless as using it! The machine is designed for a quick and easy cleanup.
Here are the straightforward steps:
- i. Always unplug the machine and allow the inner pot to cool completely.
- ii.Remove the the blade.
- iii.Wash the inner pot and the blade with a soft sponge and dish soap. Avoid abrasive scrubbers to protect the non-stick coating and rinse well.
- iv. For stubborn, dried-on residue (like fufu or banku), fill the pot with warm water and a drop of dish soap, then let it soak for 5–10 minutes to loosen the starch.
- v. Never submerge the main body in water. Instead, use a damp cloth to wipe the exterior.
- vi. Always ensure that all parts are completely dry before reassembling or storing.
4. Does the Swallow Maker come with a Warranty?
Absolutely!, The Swallow Maker comes with a 1 Year and 1 Month (13 Months) full warranty! This covers all issues related to non-human damage and includes repairs and replacement of faulty parts. We've got you covered in every scenario!
5. How long does Delivery takes, and how can i track my orders?
Hello customer, We work quickly to get your Swallow Maker to you! Standard delivery times are:
i. Within Greater Accra, it takes 1-2 Working days
ii. Outside Greater Accra takes 2-3 Working days
6. How can I contact you if I have a problem with my product?
We're here to help! If you have any issues or inquiry, please reach through our call line 0556659884 or send us an email via support.gh@syinix.com and the Syinix Ghana Customer Care Team will be on hand to assist you.
